Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

LG washerLG front-load washerLG top-load washerLG washer-dryer combo

Likely causes

  • Clogged drain-pump filter, where the model has one
  • Kinked, compressed, or clogged drain hose
  • Blocked household drain pipe or standpipe
  • Frozen drain hose in applicable conditions

What to try

Inspect and straighten the drain hose

Easy
  1. Stop the washer and unplug it.
  2. Inspect the drain hose at the rear of the appliance for kinks, crushing, or visible blockage.
  3. Straighten the hose and make sure the washer is not pressing it against the wall.
  4. Retry the washer only after the hose is positioned according to the model’s instructions. If OE returns, continue with the next check or arrange service.

Source for this check: www.lg.com

Clean the drain-pump filter, if equipped

Moderate
  1. Unplug the washer and locate the lower service panel, if your model has one.
  2. Place towels and a shallow container below the service area because residual water may come out and could be hot.
  3. Drain the remaining water through the small residual-drain hose, if provided.
  4. Remove the drain-pump filter and clear away lint, coins, or other debris.
  5. Reinstall the filter and residual-drain hose securely, then close the service panel.
  6. Run an appropriate drain or spin test according to the model manual. Stop and seek service if OE remains.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.lg.com

Check whether the household drain is blocked

Moderate
  1. If the hose and filter checks do not resolve the problem, follow the model manual’s instructions for disconnecting the drain hose from the household drain pipe.
  2. Place the hose where expelled water can be collected safely, using towels or a suitable container.
  3. Run a Spin cycle only if the appliance instructions permit this test, and keep hands away from the hose and washer openings while it operates.
  4. If water exits normally from the hose, the household drain or standpipe may be blocked; have that drain cleared safely.
  5. If water does not exit, reconnect the hose and arrange qualified appliance service.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.lg.com

Arrange professional service if OE persists

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Request service if the OE code returns after the hose and filter checks.
  2. For applicable front-load models, a Spin Only test may help identify the issue: a pump hum can indicate that the motor is operating, while no hum may indicate a pump fault.
  3. Do not remove panels or attempt pump, wiring, or other internal repairs yourself; have a qualified technician diagnose and repair the washer.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: www.lg.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

LG UELG washing machine UE error: unbalanced load LG CLLG washing machine CL code: Child Lock or Control Lock is active LG LELG washing machine LE error: motor locked or tub cannot rotate LG tCL / tcLLG washer tCL or tcL error code: Tub Clean reminder LG dELG Washing Machine Error Code dE (Door Lock Error) LG SudLG Washing Machine Sud / SUD Error Code

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References