Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

LG Front Load WasherLG Top Load WasherLG Inverter Direct Drive

Likely causes

  • Laundry trapped between the door and rubber door gasket
  • Door or lid not closed firmly enough to engage the lock
  • Misaligned door hinge or damaged door latch hook
  • Temporary control board glitch
  • Faulty door lock interlock switch assembly or loose wiring

What to try

Check for Obstructions and Re-close the Door

Easy
  1. Open the washer door fully.
  2. Check around the rubber gasket and tub opening for any trapped clothing, lint, or debris.
  3. Remove any obstructions preventing the door from seating flush against the seal.
  4. Inspect the door strike and latch hook for visible cracks, bends, or damage.
  5. Close the door firmly until an audible latch click is heard, then press Start/Pause to resume operation.

Source for this check: www.lg.com

Perform a Power Reset

Easy
  1. Press the Power button to turn off the washing machine.
  2. Unplug the washer from the wall electrical outlet (or turn off the dedicated circuit breaker).
  3. Leave the appliance disconnected for the reset interval specified in its manual. Do not open or touch internal electrical components.
  4. Plug the washing machine back into the wall outlet or reset the breaker.
  5. Power on the washer, select a cycle, and press Start/Pause to see if the error clears.

Source for this check: www.lg.com

Inspect for Mechanical Wear and Contact Service

Moderate
  1. Unplug the washer from the electrical outlet.
  2. Check the door hinges to ensure the door is not sagging or misaligned relative to the lock hole.
  3. Gently test the latch mechanism to ensure it springs freely without sticking.
  4. If the latch is broken, the door cannot align, or the dE code recurs after a reset, disconnect power and schedule a qualified service technician to test or replace the internal door lock switch assembly.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.lg.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

LG OELG washer OE error: drainage failure troubleshooting LG UELG washing machine UE error: unbalanced load LG CLLG washing machine CL code: Child Lock or Control Lock is active LG LELG washing machine LE error: motor locked or tub cannot rotate LG tCL / tcLLG washer tCL or tcL error code: Tub Clean reminder LG SudLG Washing Machine Sud / SUD Error Code

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References