Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

No exact model number is recorded here. Confirm the code in your appliance manual before following a check.

Likely causes

  • Child Lock or Control Lock was intentionally enabled.
  • The lock was activated accidentally through a dedicated button or button combination.
  • The model uses a different unlock combination than expected.
  • The control panel does not respond because of a possible control or button malfunction if CL remains after the model-specific unlock procedure.

What to try

Find the model-specific lock controls

Easy
  1. Turn the washer on if its controls respond.
  2. Look for a button labeled Child Lock, Control Lock, or a padlock symbol.
  3. Check the owner’s manual for the exact unlock button or button combination for your model; LG uses different controls on different washers.
  4. Do not assume that a particular button combination applies to your washer.

Source for this check: www.lg.com

Disable Child Lock or Control Lock

Easy
  1. With the washer on, press and hold the button marked Child Lock, Control Lock, or the padlock symbol for about 3 seconds.
  2. If your model identifies two buttons for the lock function, press and hold both of those buttons together for about 3 seconds; some models use combinations such as Temp + Rinse.
  3. Wait for the lock indicator or CL display to clear, then test a control button.
  4. If the display still shows CL, consult the model-specific instructions rather than repeating an unverified button combination.

Source for this check: www.lg.com

Arrange service if CL will not clear

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Confirm that you held the correct model-specific button or buttons for at least 3 seconds.
  2. Make sure you followed the control-panel markings or the owner’s manual for your exact model.
  3. If the buttons remain unresponsive or CL remains displayed, stop troubleshooting the controls.
  4. Contact LG customer support or arrange service with a qualified appliance technician.
  5. Do not disassemble the washer for a CL indication.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: www.lg.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

LG OELG washer OE error: drainage failure troubleshooting LG UELG washing machine UE error: unbalanced load LG LELG washing machine LE error: motor locked or tub cannot rotate LG tCL / tcLLG washer tCL or tcL error code: Tub Clean reminder LG dELG Washing Machine Error Code dE (Door Lock Error) LG SudLG Washing Machine Sud / SUD Error Code

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References