Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

No exact model number is recorded here. Confirm the code in your appliance manual before following a check.

Likely causes

  • Front-load washer: an actual internal water leak.
  • Front-load washer: a loose, damaged, or leaking inlet hose.
  • Front-load washer: a faulty leak-detection safety switch.
  • Top-load washer: a coin, wire, or other foreign object caught between the wash plate and drum.
  • Top-load washer: a gear or rotation fault preventing the drum from operating correctly.
  • The code may be interpreted differently on a specific LG model; LG notification codes vary by model.

What to try

Confirm the washer type and model

Easy
  1. Stop the washer and note whether it is a front-load or top-load model.
  2. Find the model number, commonly around the door opening, on the rear, or on the control panel.
  3. Check the exact model’s LG manual or support page because AE can have different meanings across washer types and models.
  4. If the model-specific meaning cannot be confirmed, avoid disassembly and contact a qualified technician.

Source for this check: www.lg.com

Front-load washer: perform safe leak checks and one reset

Easy
  1. Stop the washer and inspect the inlet hose and its connections for looseness, cuts, or visible leakage.
  2. If water is present underneath or the hose is damaged, stop using the washer and arrange qualified service.
  3. Unplug the washer, wait about 60 seconds, and reconnect it.
  4. Restart the washer once. If AE returns, stop using the appliance and request service.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.lg.com

Top-load washer: inspect for an accessible foreign object

Moderate
  1. Turn off and unplug the washer, then remove the laundry.
  2. Look for a coin, wire, or other object trapped between the wash plate and the drum.
  3. Remove only an object that is clearly accessible, using suitable pliers or tweezers.
  4. Do not disassemble the washer or force the wash plate or drum.
  5. If no object is visible, the drum will not rotate, or abnormal noise continues, stop and request qualified service.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.lg.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

LG OELG washer OE error: drainage failure troubleshooting LG UELG washing machine UE error: unbalanced load LG CLLG washing machine CL code: Child Lock or Control Lock is active LG LELG washing machine LE error: motor locked or tub cannot rotate LG tCL / tcLLG washer tCL or tcL error code: Tub Clean reminder LG dELG Washing Machine Error Code dE (Door Lock Error)

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References