Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

No exact model number is recorded here. Confirm the code in your appliance manual before following a check.

Likely causes

  • A tightly packed, overloaded, or severely unbalanced load is making it difficult for the motor to turn the drum.
  • Shipping bolts or plastic spacers remain installed after a recent installation or move.
  • A temporary control or motor-drive fault needs to be reset.
  • An internal motor, drive, wiring, or control problem may require professional diagnosis.

What to try

Check for remaining shipping hardware

Easy
  1. Turn the washer off and disconnect it from power.
  2. If the washer was recently installed or moved, inspect the rear of the machine for all four shipping bolts and their plastic spacers.
  3. If any shipping hardware remains, do not continue operating the washer; have the installation corrected according to the model-specific instructions.
  4. Reconnect power only after the shipping hardware has been properly removed or a qualified installer has corrected the issue.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: producthelp.whirlpool.com

Reduce the load and reset the washer

Easy
  1. Disconnect the washer from power for five minutes.
  2. Open the door when safe and remove some items if the drum is tightly packed or the load is severely unbalanced.
  3. Reconnect power and redistribute the remaining laundry loosely in the drum.
  4. Run an appropriate cycle without overloading the washer.
  5. If the code returns, stop using the washer and arrange qualified service.

Source for this check: producthelp.whirlpool.com

Try the applicable code-clearing sequence

Easy
  1. Confirm that the washer is not running and that the door is closed or safely secured.
  2. Press Pause/Cancel twice.
  3. Press Power once.
  4. If F7 E1 returns during operation, disconnect power and stop troubleshooting; use the model-specific manual or contact qualified service.

Source for this check: producthelp.whirlpool.com

Arrange professional diagnosis if the error persists

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Do not continue repeated cycles if F7 E1 returns after checking the load, shipping hardware, and reset procedure.
  2. Stop using the washer if the drum will not turn, grinding noises occur, or the washer stops during agitation or spin.
  3. Record the full model number and the circumstances in which the code appears.
  4. Contact Whirlpool or a qualified appliance technician for model-specific internal diagnosis and repair.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: producthelp.whirlpool.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Whirlpool SudWhirlpool Washing Machine Sud (Excess Suds) Error Code Whirlpool F8 E1Whirlpool Washing Machine Error Code F8 E1 (Low Water Flow / No Fill) Whirlpool F8 E2Whirlpool Washing Machine Error Code F8 E2: Dispenser System Fault Whirlpool F9 E1Whirlpool Washing Machine Error Code F9 E1: Long Drain / Drain Failure Samsung 1CSamsung washing machine error code 1C: water-level sensor or leakage issue Samsung 3CSamsung Washing Machine Error Code 3C: Motor Operation Issue

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References