Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

No exact model number is recorded here. Confirm the code in your appliance manual before following a check.

Likely causes

  • Water-level sensor not operating correctly
  • Moisture or a leak detected where it should not be
  • Kinked or restricted water or drain hose
  • Excessive suds caused by too much or unsuitable detergent
  • A fault in the pressure hose, sensor wiring, or control electronics

What to try

Inspect for leaks and kinked hoses

Easy
  1. Stop the washer and look for visible water around the appliance.
  2. Check the water-supply and drain-hose connections for signs of leakage.
  3. Check that the hoses behind the washer are not kinked or crushed.
  4. If water is leaking, disconnect power if safe and do not operate the washer until it has been inspected.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.samsung.com

Reset the washer

Easy
  1. Switch the washer off.
  2. Unplug it from the power supply for about one minute.
  3. Restore power and start a new cycle.
  4. If code 1C returns, stop using the washer and request qualified Samsung service.

Source for this check: www.samsung.com

Run an empty cycle if there is no visible leak

Easy
  1. Confirm that there is no visible leak before continuing.
  2. Run an empty cycle without detergent or other additives.
  3. Observe whether the code returns or abnormal suds appear.
  4. If 1C returns, arrange professional diagnosis rather than removing panels.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.samsung.com

Arrange professional diagnosis

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Contact Samsung support or a qualified appliance technician if the reset does not clear 1C.
  2. Tell the technician the washer model, the displayed code, and whether water or suds were present.
  3. Have the water-level sensing system, pressure hose or sensor, wiring, and control electronics checked.
  4. Do not attempt internal repair unless you are qualified to perform it safely.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: www.samsung.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Samsung 3CSamsung Washing Machine Error Code 3C: Motor Operation Issue Samsung 4CSamsung Washing Machine Error Code 4C: Water Supply Fault Samsung 4C2Samsung Washing Machine 4C2 Error Code: Water Temperature Supply Error Samsung 5CSamsung Washing Machine 5C Error Code (Drainage Issue) Samsung dCSamsung Washing Machine Error Code dC Troubleshooting Samsung OCSamsung washing machine error code OC: overflow detected

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References