Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Samsung Front Load Washers (WW, WF Series)Samsung Top Load Washers (WA Series)

Likely causes

  • Washer door or lid is open or not closed completely
  • Laundry or foreign debris caught in the door latch or rubber seal
  • Uneven laundry load distribution during the spin cycle
  • Appliance is not resting level on the floor
  • Faulty door latch switch or lid lock assembly

What to try

Inspect and Secure the Door or Lid

Easy
  1. Press the Start/Pause button to pause the wash cycle.
  2. Open the door or lid and inspect the seal and latch pocket for trapped laundry or foreign objects.
  3. Clear any obstructions and verify that the latch mechanism moves freely.
  4. Close the door or lid firmly until an audible click is heard.
  5. Press the Start/Pause button to resume the cycle.

Source for this check: www.samsung.com

Rebalance the Drum Load

Easy
  1. Press the Start/Pause button and wait for the drum to stop rotating completely.
  2. Open the door or lid to check if the laundry is bunched to one side or tangled into a heavy ball.
  3. Redistribute wet garments evenly around the drum circumference.
  4. If washing a single heavy item (such as a bath mat or large towel), add two or three smaller items to help balance rotation.
  5. Close the door firmly and restart the spin cycle.

Source for this check: www.samsung.com

Level Appliance and Perform a Power Reset

Moderate
  1. Power off the washing machine and disconnect the power plug from the mains socket.
  2. Check that the washer is positioned on a flat, stable surface and rock the machine gently corner-to-corner to verify leveling.
  3. Adjust the leveling feet if wobbling is detected.
  4. Leave the appliance disconnected from electrical power for at least 1 minute to clear residual electronic memory.
  5. Reconnect the power plug, switch the unit on, and run a test rinse/spin cycle. If the code persists, contact an authorized Samsung technician to service the latch or internal sensors.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.samsung.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Samsung 1CSamsung washing machine error code 1C: water-level sensor or leakage issue Samsung 3CSamsung Washing Machine Error Code 3C: Motor Operation Issue Samsung 4CSamsung Washing Machine Error Code 4C: Water Supply Fault Samsung 4C2Samsung Washing Machine 4C2 Error Code: Water Temperature Supply Error Samsung 5CSamsung Washing Machine 5C Error Code (Drainage Issue) Samsung OCSamsung washing machine error code OC: overflow detected

Useful guides

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References