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Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.
Model and family references in this record:
EcoBubbleQuickDriveAddWashBespokeWW SeriesWD Series
Likely causes
- Clogged drain pump debris filter (lint, coins, hairpins, or debris)
- Kinked, twisted, or frozen external drain hose
- Blocked household standpipe or sink spigot
- Unremoved blanking plug on an under-sink spigot connection
- Faulty, seized, or obstructed drain pump impeller
What to try
Clean the Drain Pump Debris Filter
Easy- Turn off the washing machine and disconnect the plug from the mains power socket.
- Lay old towels and place a shallow tray directly beneath the access panel at the bottom front of the machine.
- Press or unclip the access door to reveal the emergency drain tube and filter handle.
- Unclip the emergency drain tube, place its end into the shallow container, remove the stopper cap, and let all trapped water drain out completely.
- Replace the stopper cap onto the emergency tube and push the tube back into its holding clip.
- Turn the drain filter knob anti-clockwise to remove it, and wash away accumulated lint, debris, and foreign objects under running water.
- Check inside the exposed pump recess with a torch to ensure the pump impeller rotates freely and is not jammed with debris.
- Reinsert the clean filter, rotate it fully clockwise until snug to prevent leaks, close the access door, and restore power.
This step is marked caution. Stop if you are not qualified to continue.
Inspect Drain Hose and Waste Plumbing
Easy- Inspect the full length of the external drain hose behind the washer to verify it is not kinked, flattened, crushed, or frozen.
- If connected to a sink spigot trap, confirm that the plastic blanking plug inside the spigot was cut out or removed before hose installation.
- Leave the appliance disconnected for the reset interval specified in its manual. Do not open or touch internal electrical components.
- Ensure the household waste pipe or standpipe is clear of clogs by confirming water drains freely away from the outlet.
- Run a short spin or drain cycle to check if the error clears.
Professional Drain System Diagnosis
ProfessionalThis is a service referral, not a do-it-yourself repair procedure.
- Unplug the appliance from the mains power outlet and shut off the water supply taps.
- If the 5C code persists after cleaning the filter and checking the exterior hoses, the fault likely lies in an internal sump hose obstruction, a failed drain pump motor, or a malfunctioning water level pressure switch.
- Contact Samsung customer support or a qualified appliance repair technician to disassemble the cabinet and inspect internal electrical and mechanical components safely.
This step is marked professional. Stop if you are not qualified to continue.