Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Electrolux Front LoadElectrolux Perfect SteamElectrolux EFLS SeriesElectrolux EFLW Series

Likely causes

  • Uneven or tangled laundry creating a severe drum imbalance during spinning
  • Hot and cold water supply inlet hoses installed in reverse (North American models)
  • Worn drive motor carbon brushes or defective drive motor
  • Damaged drum or motor bearings causing mechanical drag
  • Motor control electronics or tachometer sensing fault

What to try

Check and Swap Water Supply Hoses (North American Models)

Easy
  1. Turn off both hot and cold water supply valves behind the appliance.
  2. Unplug the washing machine from the mains electrical socket.
  3. Inspect the inlet hose connections at the back of the washer: confirm the hot tap is routed to the HOT inlet and the cold tap to the COLD inlet.
  4. If reversed, place a shallow bucket underneath, unscrew the hose couplings, and reconnect each hose to its designated inlet valve.
  5. Tighten connections securely, restore water pressure to check for leaks, reconnect electrical power, and run a test cycle.

Source for this check: support.electrolux.co.uk

Redistribute Load and Perform a Single Reset (European Models)

Easy
  1. Wait for the cycle to pause and the door safety lock to disengage, then open the washer door.
  2. Inspect the drum for clumped, tangled, or heavy waterlogged laundry and redistribute items evenly around the drum (remove excess items if overloaded).
  3. Close the door firmly and set the cycle selector dial to the '0' or 'Off' position.
  4. Press and hold the top two option buttons (e.g., Soak and Pre-wash), turn the selector counter-clockwise to the delicate spin position, then release the buttons and rotate the dial counter-clockwise back to 'Off'. Alternatively, perform an electrical power cycle by leaving the machine unplugged for 5 minutes.
  5. Select a normal rinse/spin cycle to verify whether the error clears.

Source for this check: support.electrolux.co.uk

Check Drum Mechanics and Escalate to Service

Moderate
  1. Switch off the appliance and unplug it from the wall outlet.
  2. Reach into the drum and turn it slowly by hand: check for smooth rotation, listening for grinding, scraping, or heavy resistance that indicates worn bearings.
  3. Do not repeatedly reset the appliance, as Electrolux documentation notes frequent resets can contribute to severe motor and electronic wear.
  4. If the error persists after load balancing and a single reset, leave the machine disconnected from power and contact an authorized Electrolux service technician to test the motor, tachometer, and bearings.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Electrolux E10Electrolux Washing Machine Error Code E10: Water Supply Fault Electrolux E11Electrolux Washing Machine Error Code E11: Fill Timeout / Water Supply Fault Electrolux C1Electrolux Washing Machine Error Code C1: Water Fill Fault Electrolux E20Electrolux washing machine E20: drainage problem Electrolux E21Electrolux washing machine error E21: drainage timeout Electrolux E22Electrolux washing machine error E22: drainage timeout during drying

Useful guides

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References