Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Electrolux Front Load Washing MachineElectrolux Top Load Washing MachineElectrolux Washer DryerElectrolux EW seriesElectrolux EWF series

Likely causes

  • Closed or partially closed water supply tap
  • Low household water pressure
  • Blocked or dirty inlet hose mesh filter
  • Kinked, twisted, or trapped water inlet or drain hose
  • Incorrect drain hose height causing water to siphon out
  • Excessive detergent dosage causing suds that block the pressure sensor

What to try

Check Water Supply and Clean the Inlet Hose Filter

Easy
  1. Ensure the water supply tap connected to the washing machine is completely open.
  2. Turn off the tap and detach the inlet hose to check water flow into a bucket; verify it can supply approximately 10 litres of water per minute.
  3. Inspect the small mesh filter located inside the inlet hose connector and at the back of the appliance inlet valve for dirt, sediment, or limescale.
  4. Clean the mesh filter gently under running water using a soft brush.
  5. Reattach the hose securely, verify it is not kinked or squashed behind the machine, turn the tap back on, and check for leaks.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

Verify Drain Hose Placement and Clear the Drain Pump Filter

Moderate
  1. Unplug the washing machine from the mains electrical socket.
  2. Verify that the drain hose is positioned at a height between 60 cm and 100 cm above the machine base, and extends no deeper than 10 cm into the standpipe to prevent siphoning.
  3. Place a shallow container and towels under the drain filter door located at the lower front of the machine.
  4. Open the filter flap, slowly unscrew the pump filter cap to drain residual water, and remove any lint, coins, or debris.
  5. Check that the internal pump impeller turns freely, refit and tighten the filter cap, and close the flap.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

Clear Detergent Foam and Reset the Appliance

Easy
  1. Inspect the drum for excessive soap foam, which can impede water flow measurement and block the pressure sensing system.
  2. If heavy foam is present, leave the machine off for 30–60 minutes to allow the suds to settle.
  3. Power the appliance on and run a rinse or high-temperature wash cycle without any laundry or detergent to flush residue from the tub and pressure chamber.
  4. Adjust future detergent quantities to match local water hardness and load size.

Source for this check: support.electrolux.co.uk

Escalate for Internal Component Testing

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Switch off the appliance, isolate the water tap, and disconnect the power cord from the wall outlet.
  2. If C1 persists despite verifying water flow, clean filters, and proper drainage, the fault likely lies in an internal component such as the electric water inlet solenoid valve, pressure switch/sensor, or control board.
  3. Do not disassemble internal electrical or plumbing assemblies; contact an authorized Electrolux service agent or qualified technician for diagnostic testing and repair.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Electrolux E10Electrolux Washing Machine Error Code E10: Water Supply Fault Electrolux E11Electrolux Washing Machine Error Code E11: Fill Timeout / Water Supply Fault Electrolux E20Electrolux washing machine E20: drainage problem Electrolux E21Electrolux washing machine error E21: drainage timeout Electrolux E22Electrolux washing machine error E22: drainage timeout during drying Electrolux E23Electrolux Washing Machine Error Code E23: Drain Pump Triac Malfunction

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References