Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Electrolux Front Load WashersElectrolux PerfectCare SeriesElectrolux TimeManagerElectrolux EWM1100 / EWM2100 Series

Likely causes

  • Faulty drain pump triac on the main electronic control board (PCB)
  • Defective, open-circuit, or shorted drain pump motor
  • Damaged, loose, or disconnected wiring between the pump and control board
  • Drain pump impeller jammed by foreign debris, causing circuit overload

What to try

Perform a Power Reset

Easy
  1. Turn the cycle program dial to the 'Off' position and power off the machine.
  2. Unplug the washing machine from the mains power socket (or switch off the circuit breaker).
  3. Leave the appliance disconnected for the reset interval specified in its manual. Do not open or touch internal electrical components.
  4. Plug the machine back into the electrical outlet and switch it on.
  5. Run a short drain or spin cycle to check if the error code clears.

Source for this check: support.electrolux.co.uk

Inspect and Clean the Drain Filter and Impeller

Easy
  1. Unplug the appliance from the mains power supply.
  2. Place a shallow tray and towels directly beneath the lower front access flap.
  3. Open the flap and, if equipped, use the emergency drain tube to release standing water into a bowl.
  4. Carefully unscrew the drain filter cap counter-clockwise and withdraw the filter.
  5. Clear out lint, coins, threads, or foreign objects from the filter and filter housing.
  6. Check that the drain pump impeller inside the housing rotates freely without mechanical obstruction.
  7. Refit the clean filter firmly, close the access flap, and run a test drain cycle.

Source for this check: support.electrolux.co.uk

Check the Drain Hose and Standpipe

Easy
  1. Check the drain hose behind the washing machine for any bends, kinks, or crushing against the wall.
  2. Verify that the drain hose height is positioned between 60 cm and 100 cm from the base of the machine.
  3. Ensure the hose is not inserted deeper than 10 cm into the standpipe to prevent siphoning issues.
  4. Confirm that the household waste pipe or sink spigot is free from blockages.

Source for this check: support.electrolux.co.uk

Arrange Professional Electrical Diagnosis

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. If the E23 error persists after clearing external blockages and performing a reset, isolate the machine from the power supply.
  2. Schedule an authorized Electrolux technician or licensed appliance service engineer.
  3. The technician will test the drain pump winding resistance (typically 150–200 ohms) and verify circuit wiring continuity.
  4. If pump resistance and wiring are intact, the technician will replace the faulty main electronic control board (PCB).

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Electrolux E10Electrolux Washing Machine Error Code E10: Water Supply Fault Electrolux E11Electrolux Washing Machine Error Code E11: Fill Timeout / Water Supply Fault Electrolux C1Electrolux Washing Machine Error Code C1: Water Fill Fault Electrolux E20Electrolux washing machine E20: drainage problem Electrolux E21Electrolux washing machine error E21: drainage timeout Electrolux E22Electrolux washing machine error E22: drainage timeout during drying

Useful guides

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References