Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Electrolux Front Load WashersElectrolux PerfectCare SeriesElectrolux 500 SeriesElectrolux 600 Series

Likely causes

  • Water supply tap closed or partially turned off
  • Kinked, pinched, or twisted water inlet hose
  • Clogged mesh filter screens in the water inlet hose or valve
  • Low domestic water pressure (less than 0.5 bar)
  • Water siphoning out due to improper drain hose installation
  • Faulty water inlet solenoid valve or defective pressure sensor

What to try

Inspect Water Supply Tap and Inlet Hose

Easy
  1. Turn the appliance off and make sure the water supply tap connected to the washer is turned fully on.
  2. Check behind the washing machine to ensure the inlet hose is not kinked, squashed, or twisted.
  3. Turn off the supply tap, unscrew the hose from the tap, and point the tap into a bucket to check water pressure (a 10-litre bucket should fill in roughly one minute).
  4. Reattach the hose securely, reopen the tap completely, and run a test cycle.

Source for this check: www.electrolux.co.uk

Clean Inlet Hose and Valve Filter Screens

Moderate
  1. Turn off the water supply tap and unplug the washing machine from the wall outlet.
  2. Unscrew the inlet hose connection from both the supply tap and the rear water inlet valve on the machine.
  3. Locate the small plastic or metal mesh filters inside the hose ends and the inlet valve opening.
  4. Remove the filters carefully using a pair of small pliers or tweezers.
  5. Rinse and clean the mesh filters under running tap water with a soft brush to remove dirt, sediment, or limescale.
  6. Reinsert the filters, reconnect the hoses tightly by hand, turn the water tap back on, and inspect for leaks.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: www.electrolux.co.uk

Check Drain Hose Positioning to Prevent Siphoning

Easy
  1. Verify that the drain hose height is between 60 cm and 100 cm above the base of the washing machine.
  2. Check that the drain hose extends no more than 10 cm down into the standpipe or waste outlet.
  3. Ensure the drain hose is not airtight in the standpipe, allowing adequate ventilation to avoid siphoning water out during the fill cycle.
  4. Restart the cycle to confirm that the appliance fills and retains water as expected.

Source for this check: www.electrolux.co.uk

Professional Inspection of Inlet Valve and Pressure System

Professional

This is a service referral, not a do-it-yourself repair procedure.

  1. Power off and isolate the appliance from the mains power supply.
  2. Shut off the water supply tap completely.
  3. Contact an authorized Electrolux service technician to test internal components, including the water inlet valve solenoids, pressure switch, and internal pressure hose.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: www.electrolux.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Electrolux E10Electrolux Washing Machine Error Code E10: Water Supply Fault Electrolux C1Electrolux Washing Machine Error Code C1: Water Fill Fault Electrolux E20Electrolux washing machine E20: drainage problem Electrolux E21Electrolux washing machine error E21: drainage timeout Electrolux E22Electrolux washing machine error E22: drainage timeout during drying Electrolux E23Electrolux Washing Machine Error Code E23: Drain Pump Triac Malfunction

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References