Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

Electrolux Washer DryerElectrolux PerfectCare Front LoadElectrolux TimeCare Front Load

Likely causes

  • Water collecting in the bottom base tray activating anti-flood protection
  • Water supply hose leaking or loose at the tap or appliance connection
  • Laundry caught between the door glass and rubber seal causing a leak
  • Damaged, torn, or deformed rubber door seal (bellow)
  • Excess detergent foam interfering with the water level pressure sensor
  • Faulty water pressure switch or blocked pressure chamber

What to try

Inspect water supply hose and plumbing connections

Easy
  1. Turn off the water isolation tap and unplug the washing machine from the mains socket.
  2. Pull the machine forward carefully to inspect the rear water inlet hose.
  3. Check both ends of the inlet hose to verify that the threaded couplings are secure and not dripping onto the rear panel or floor.
  4. Inspect the entire length of the inlet hose and drain hose for splits, wear, or kinks.
  5. Ensure the inlet filter screens inside the valve and hose connector are clean and free of sediment.

Source for this check: support.electrolux.co.uk

Drain water from the bottom tray and check for trapped laundry

Moderate
  1. Unplug the appliance from the electrical mains and shut off the water tap.
  2. Lay a large, absorbent towel on the floor behind the washing machine.
  3. Carefully tilt the machine backward so the front feet are raised roughly 10 to 15 cm off the floor.
  4. Hold the appliance in this tilted position for 30 to 40 seconds to allow pooled water in the bottom safety tray to drain out onto the towel.
  5. Gently lower the machine back to the floor and wipe up any spilled water.
  6. Open the door and verify that no clothing items were caught between the door seal and the front glass.
  7. Reconnect power and water supplies, then run a short cycle to verify if the code clears.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: support.electrolux.co.uk

Examine the door seal and check for excess detergent foam

Easy
  1. Switch off the appliance and open the door.
  2. Inspect the entire rubber door bellow seal for cuts, punctures, foreign objects (such as pins or coins), or signs of deformation.
  3. Check inside the drum for excessive foam, as over-sudsing can disrupt water level pressure detection; if present, run an empty rinse cycle once drained to clear detergent residue.
  4. If the door seal is torn, cracked, or leaking, cease using the appliance and contact an authorized service technician for a replacement.

Source for this check: support.electrolux.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

Electrolux E10Electrolux Washing Machine Error Code E10: Water Supply Fault Electrolux E11Electrolux Washing Machine Error Code E11: Fill Timeout / Water Supply Fault Electrolux C1Electrolux Washing Machine Error Code C1: Water Fill Fault Electrolux E20Electrolux washing machine E20: drainage problem Electrolux E21Electrolux washing machine error E21: drainage timeout Electrolux E22Electrolux washing machine error E22: drainage timeout during drying

Useful guides

Washing Machine Will Not Drain: Safe Checks Before Booking a TechnicianA blocked filter, kinked hose, plumbing restriction, unbalanced load, or excess suds can stop a washer from dr... Why Your Washing Machine Shakes or Moves—and Safe Leveling ChecksShaking can come from an uneven load, shipping bolts left in place, or an unstable floor. Try these safe check... Too Much Foam in Your Washer: Safe Steps to TakeExcess suds can lengthen a cycle, interfere with spinning and leave laundry wet or poorly rinsed. Check your d...

References