Electrolux washing machine E24 error: drain-pump sensing or control fault

Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

EFLS617SIW is specifically documented with the label “Drain TRIAC Error Sensing”; applicability to other models is not guaranteed.

Likely causes

Fault in the drain-pump triac sensing or control circuit.
Defective or electrically abnormal drain pump.
Loose, damaged, or corroded wiring or connectors between the pump and main control board.
Main control board fault.
A separate drainage restriction, such as a kinked hose or blocked filter, may coexist, but cleaning the filter is not a confirmed fix for E24.

What to try

Confirm the code and perform one safe reset

Easy

Photograph or write down the complete displayed code and identify the washer’s exact model number.
Switch the washer off and unplug it from the electrical supply.
Leave it disconnected briefly, then restore power once.
Run an appropriate short test or drain operation only if no unsafe condition is present.
If E24 returns, stop repeating resets and arrange qualified service.

Source for this check: tds.electrolux.com

Make only the model-approved external drainage checks

Moderate

Unplug the washer before checking anything.
If water remains, follow the model user manual’s emergency-drain instructions; do not improvise a drain procedure.
If the manual permits owner access, inspect and clean the externally accessible pump filter.
Check the visible drain hose for kinks, crushing, or obvious blockage.
Check that the household drain is not visibly blocked.
Reconnect power once and check whether E24 returns; do not assume a filter cleanout has repaired the electronic fault.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: sidekick.electrolux.com

Arrange professional diagnosis if E24 returns

Professional

This is a service referral, not a do-it-yourself repair procedure.

Stop using the washer if E24 reappears after the safe checks.
Provide the technician with the full code, model number, and any observations about draining or pump noise.
Have a qualified technician inspect the drain pump, wiring, connectors, and main control board.
Internal diagnosis may require resistance, continuity, and supply-voltage tests; these should not be performed by an unqualified owner.
Replace or repair components only after model-specific testing confirms the failed part.

This step is marked professional. Stop if you are not qualified to continue.

Source for this check: tds.electrolux.com

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.