Does this guide apply to your appliance?
Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.
Model and family references in this record:
Likely causes
- Drain hose is kinked or obstructed.
- Debris or another blockage is preventing water from draining through the hose or pump.
- The drain pump may be defective, particularly if the code returns after safe checks.
What to try
Check the drain hose
Easy- Switch off the washer and unplug it.
- Check the accessible drain hose for a visible kink or obstruction.
- If the hose is kinked, reposition it without damaging or stretching it.
- Plug the washer back in and check whether it drains. If E18 returns, stop and arrange service.
This step is marked caution. Stop if you are not qualified to continue.
Clean the pump only if your model manual permits it
Moderate- Switch off and unplug the washer.
- Find the manual for the washer using its E-Nr. and confirm that owner pump cleaning is permitted for your model.
- Follow the manual’s pump-cleaning instructions exactly; use caution because trapped water may be hot.
- If you cannot safely complete the procedure, or the code remains, contact Bosch or an authorized servicer.
This step is marked caution. Stop if you are not qualified to continue.
Arrange service if the washer still will not drain
ProfessionalThis is a service referral, not a do-it-yourself repair procedure.
- Contact Bosch or an authorized servicer if E18 returns after the owner-safe checks or the washer still will not drain.
- Provide the washer’s E-Nr. and describe the checks already completed.
- Have a qualified technician assess the pump or other internal parts; do not attempt internal repairs yourself.
This step is marked professional. Stop if you are not qualified to continue.