Does this guide apply to your appliance?

Match the brand, device type and complete display code. The same code can mean something different on another product family or market; a series name does not confirm every model in that series.

Model and family references in this record:

AEG LavamatAEG 7000 Series ProSteamAEG 8000 Series ÖKOMixAEG 9000 Series SensiDryAEG DualSense

Likely causes

  • Water collecting in the bottom tray triggering the internal anti-flood float switch
  • Laundry caught between the door seal and glass allowing water to leak into the base
  • Damaged, split, or punctured door seal (rubber gasket)
  • Loose or leaking water inlet hose connections at the tap or rear valve
  • Excess detergent foam interfering with internal pressure and level detection

What to try

Inspect Water Supply Hose and Connections

Easy
  1. Shut off the water isolation tap connected to the appliance.
  2. Inspect the full length of the inlet hose for cracks, kinks, chafing, or moisture.
  3. Check that the hose couplings at both the water supply tap and the appliance inlet valve are tight.
  4. Tighten loose couplings by hand only; do not use pliers or tools, which can crack the plastic threads.
  5. Turn the water tap back on and observe the connections for leaks.

Source for this check: support.aeg.co.uk

Inspect Door Seal and Clear Caught Laundry

Easy
  1. Open the appliance door and remove any laundry caught between the door glass and rubber gasket.
  2. Wipe around the rubber door seal with a damp cloth to clear away lint, coins, or detergent buildup.
  3. Thoroughly inspect the seal folds for tears, punctures, holes, or detachment from the tub rim.
  4. If the seal is damaged or leaking, stop using the appliance and contact an authorized technician for replacement.

Source for this check: support.aeg.co.uk

Drain the Base Safety Tray to Reset Anti-Flood Sensor

Moderate
  1. Unplug the washer dryer from the electrical wall outlet and turn off the water supply tap.
  2. Place towels or an absorbent mat on the floor directly behind the washer dryer.
  3. With assistance if required, carefully tilt the machine backward so the front kickboard lifts approximately 10 to 15 cm off the floor.
  4. Hold the machine in the tilted position for 30 to 40 seconds to allow water in the bottom safety tray to drain onto the towels.
  5. Gently lower the machine back down to a level position on the floor.
  6. Reconnect the water and electricity supplies, power on the appliance, and run a short rinse cycle to verify if the code clears.

This step is marked caution. Stop if you are not qualified to continue.

Source for this check: support.aeg.co.uk

The code returned or the check did not help?

Avoid repeated resets and do not select a replacement part from the code alone. Record the exact code, full model number, when it appeared, and the checks you tried with their results. Share these details with the manufacturer or service technician.

Disconnecting power does not establish that internal components are safe to touch. This guide does not authorize opening electrical components or bypassing safety devices.

Related error codes

AEG E10AEG washer-dryer error E10: water intake or drainage problem AEG C1AEG Washer Dryer Error Code C1: Water Fill or Drainage Issue AEG E20AEG washer-dryer error code E20: drainage problem AEG C2AEG Washer Dryer Error Code C2 (Drainage / Pump Fault) AEG C3AEG Washer Dryer Error Code C3: Water Detected in Base Tray AEG E40AEG Washer Dryer Error Code E40 (Door Lock / Closure Issue)

References